Position Summary
The Property Operations Coordinator, The Stay Collective supports the day-to-day operations of The Stay Collective’s vacation rental portfolio across Tennessee, North Carolina, and Florida. This position coordinates the cleanings, maintenance, vendors, supplies, and scheduling that keep every property clean, well-maintained, and ready for a great guest experience.
The ideal candidate is organized, dependable, and detail-oriented, enjoys keeping many moving pieces on track, and takes pride in making every stay feel effortless for guests.
Essential Duties & Responsibilities
Turnovers & Property Readiness
- Schedule and confirm cleanings and turnovers around guest check-ins and check-outs.
- Track property readiness and follow up with cleaning teams to make sure every home is guest-ready on time.
- Conduct or coordinate property inspections and report any issues, damage, or missing items.
- Monitor inventory of linens, supplies, and guest amenities, and place orders as needed.
Maintenance & Vendor Coordination
- Log maintenance requests and work orders and follow them through to completion.
- Schedule and coordinate cleaning crews, maintenance technicians, landscapers, pool services, and other vendors.
- Help coordinate responses to urgent property issues, escalating to the Director, The Stay Collective as needed.
- Maintain accurate records of maintenance, vendor visits, and property condition.
Guest & Owner Support
- Support guest services in resolving property-related guest questions and issues.
- Help keep listing details, photos, and amenity information accurate and up to date.
- Prepare property updates and documentation for owners and leadership.
Administrative Support
- Maintain property files, vendor contacts, access codes, and operating checklists.
- Track vendor invoices and property expenses and share them with the Finance team.
- Work with the Administrative Coordinators, The Stay Collective on scheduling and documentation.
- Performs other related duties as necessary or assigned.
Qualifications & Experience
Required
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- 1–2 years of experience in vacation rentals, hospitality, property management, or administrative coordination.
- Excellent organizational and time management skills with strong attention to detail.
- Friendly, professional communication skills by phone, text, and email.
- Comfort using scheduling tools, property management software, and Microsoft Office or Google Workspace.
- Ability to travel to properties in Tennessee, North Carolina, and Florida as needed.
- Flexibility to support occasional evening, weekend, or holiday needs.
- Valid driver’s license and reliable transportation.
Preferred
- Experience with platforms such as Airbnb, Vrbo, Guesty, Hostaway, OwnerRez, or Breezeway.
- Basic knowledge of home maintenance and property care.
- Experience coordinating cleaning or maintenance teams.
Why Foster Brands
Foster Brands is building a diversified portfolio of companies and ventures with an entrepreneurial approach to growth. You’ll have the opportunity to help build the foundation of an expanding organization rather than simply maintain an established system.
This is a place for people who enjoy solving problems, working as a team, and helping businesses and communities grow.
Equal Opportunity
Foster Brands is committed to providing equal employment opportunities and maintaining a professional workplace. Employment decisions are made based on qualifications, experience, performance, and organizational needs without unlawful discrimination.